Company Information - Our Most Common Questions and Answers |
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How long have you been in business?
 We have been in business for seven years -- since February, 1999. When we were still going strong at the two year mark, we knew we had a product (Weight-By-Date) that was special. By the time we had hit our five year milestone, Weight-By-Date had grown by leaps and bounds and was being used in over 50 countries.
Currently, we are working to keep Weight-By-Date as innovative and motivating as ever. We're also turning our attention to the Diabetes community and hope to make a difference there, with a software solution to be released in early 2007.
Click here to learn more about our history and core values.
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Where are you located?
We are based near Research Triangle Park in Apex, North Carolina. Our mailing address is: 5448 Apex Peakway #303, Apex NC, 27502.
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Do you offer free telephone support?
We certainly do. For technical support, you can reach us at 919-303-3455 Monday-Friday, from 9AM - 6PM Eastern Standard Time. To place an order, call our sales line, toll-free at 1-888-967-9970 from 9AM - 9PM EST.
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Do you have a money-back guarantee for your products?
Yes, in addition to the advantage of being able to try our software before ordering it, we offer a 30 day money-back guarantee for all of our software.
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Will you share my personal information with other companies or parties?
We take customer privacy concerns very seriously. This is why we adhere to a strict privacy policy, which states that your information WILL NOT, UNDER ANY CIRCUMSTANCES, be sold or given to a third party. You will not receive spam e-mails, junk mail, or be contacted by solicitors as a result of placing an order with us. Period.
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