Installation and Requirements - Our Most Common Questions and Answers |
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How do I start the program on my device?
On Pocket PC devices, tap the Start button, tap Programs, and then tap Weight By Date near the bottom of the programs displayed.
On Palm devices, tap WBD Mobile near the bottom of the programs displayed. If you don't see it, the program might be in the "Unfiled" category, where new programs go that haven't been categorized. If this is the case, then tap the category list in the top-right corner of the screen and select either "All" or "Unfiled".
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Will Weight-By-Date Mobile run on my PDA or Phone?
Weight-By-Date Mobile is compatible with just about every modern Palm OS and Pocket PC handheld available.
For Palm OS PDAs and Phones:
The biggest requirement is the version of Palm OS on the device -- it needs to be Palm OS 3.5 or greater. Since Palm OS 3.5 was released in 1999, there aren't many incompatible Palm devices in use today. If you have a phone, Weight-By-Date Mobile works fine on all "Treo" phones (even the newer Treos that run Windows Mobile 5) and any other phone running the Palm OS.
For Pocket PC and Windows Mobile PDAs:
Weight-By-Date Mobile is compatible with Pocket PC 2002/2003 and Windows Mobile 5. This accounts for just about all Pocket PC PDAs in use today.
For Pocket PC and Windows Mobile Phones:
If your phone has the full version of Windows Mobile or "Pocket PC Phone Edition" then things will work wonderfully. If you have a Pocket PC phone labeled specifically as a "SmartPhone", we're sorry to say that Weight-By-Date cannot run on it. Your SmartPhone may only mention that it comes with "Windows Mobile 5", omitting the fact that it is actually the "SmartPhone Edition," which is less friendly for third party applications like ours.
Click here to learn more about the system requirements for Palm and Pocket PC devices.
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Does Weight-By-Date run on a Windows SmartPhone, and how can I tell if my phone is a SmartPhone?
If you have a Pocket PC (or Windows Mobile) phone labeled specifically as a "SmartPhone", we're sorry to say that Weight-By-Date cannot run on it. Your SmartPhone may only mention that it comes with "Windows Mobile 5", omitting the fact that it is actually the "SmartPhone Edition," which has many limitations for third party applications.
Some popular SmartPhone models are: the Samsung BlackJack, T-Mobile (MDA and SDA), the Motorola Q, and some Cingular models. Unsure about your phone? If your Pocket PC phone DOES NOT come with a stylus that you tap on the screen, then you have a SmartPhone.
Please Note: Palm likes to put the "Smartphone" label on their Treo models. These phones are perfectly compatible and are not related to this discussion.
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Will Weight-By-Date run on my Blackberry device?
Unfortunately, no. Weight-By-Date Mobile only works on Palm and Pocket PC handhelds. Perhaps a Blackberry version of Weight-By-Date is in our future, but as of now it isn't possible.
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How much memory do I need?
This depends on the type of device that you have. For Pocket PC devices, you'll need 5 MB of Storage Memory (for the actual program and data files) and 5 MB of Program Memory (used when the program is actually running).
For older Palm OS handhelds, you'll need 2.3 MB of free space. Newer Palm devices, such as the Tungsten T5, E2, and Treo 650, have Palm's new "Non-Volatile File System" (NVFS). For these devices you'll need 8.3 MB of free space, as data-heavy applications consume much more space on NVFS devices.
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Can I run Weight-By-Date Mobile from a storage card?
For Palm devices, the answer is no, as Weight-By-Date Mobile will only run from main memory. For Pocket PC devices, the program may run from a storage card, however it will be quite slow as reading and writing to a card is much slower. In general, even though it's possible, we recommend that you avoid installing Weight-By-Date Mobile to a storage card on Pocket PC devices.
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POCKET PC: How do I install Weight-By-Date Mobile?
Before installing Weight-By-Date Mobile, please be sure that:
- Your handheld meets the system requirements. Click here for details.
- If you also have Weight-By-Date Pro, be sure that you have installed it and you have gone through the steps to create your profile (goal weight, selected nutrients, etc.)
- If you are re-installing Weight-By-Date Mobile, be sure that it is not running on your handheld. To be sure that it is not running: tap "Start", tap "Settings", tap "Memory", and then tap the "Running Programs" tab. If you see "Weight By Date" in the list, tap on it and then tap "Stop".
Installation Instructions:
1. Connect your handheld to your PC and turn it on. If ActiveSync begins to synchronize your handheld, then wait for it to finish before continuing
2. Double-click on the "wbdppc_install.exe" file that you downloaded and the installation will begin. If you are installing from the CD-ROM instead, then insert the CD and click "Install Weight-By-Date Mobile" on the Welcome screen.
3. Step through the installation paying close attention to the directions on each step.
4. Click "Finish" on the last step of the installation and you are done.
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PALM OS: How do I install Weight-By-Date Mobile?
Before installing Weight-By-Date Mobile, please be sure that:
- Your handheld meets the system requirements. Click here for details.
- If you also have Weight-By-Date Pro, be sure that you have installed it and you have gone through the steps to create your profile (goal weight, selected nutrients, etc.)
- If you are re-installing Weight-By-Date Mobile, be sure that it is not running on your handheld.
Installation Instructions:
1. Plug your handheld into your PC and turn it on. Perform a HotSync and wait for it to finish before continuing.
2. Double-click on the "wbdpalm_install.exe" file that you downloaded and the installation will begin. If you are installing from the CD-ROM instead, then insert the CD and click "Install Weight-By-Date Mobile" on the Welcome screen.
3. Step through the installation, paying close attention to the instructions on each step.
4. When the "Installation Complete" window appears, click the "Finish" button to exit the installation. The installation for now is complete, as far as your PC is concerned.
5. Plug your handheld into its cradle or connect it to your PC and perform a HotSync.
6. After the HotSync, you'll see that the program is being installed on your device screen. Just wait for this to finish and you're all done.
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POCKET PC: I get a "Could not find CLSID for VBScript" error on my handheld.
This error applies only to some Pocket PC 2002 and Pocket PC 2003 handhelds. This means that your handheld is missing certain system files that are found on other handhelds. Sometimes this can happen when you uninstall old or unused applications. These files are collectively referred to as "eMbedded Visual Basic Runtime" files.
Click here for step-by-step instructions on resolving this problem.
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POCKET PC: Troubleshooting installation problems.
If you're having problems installing the software on either your handheld or your PC, try one or more of the suggestions below and then run the installation again.
- Perform a Soft Reset on your handheld and reinstall. A "soft reset" effectively reboots your handheld, just as you would your computer. Please refer to your owner's manual to learn how to do a "soft reset".
Please note that a "soft reset" is different from a "hard reset", where you basically wipe all memory from your handheld and start fresh.
- Be sure Weight-By-Date is not running on your handheld. This really only applies if you are reinstalling the program. Even though it may not be on your screen, Weight-By-Date could still be running in memory. To see if it is already running: tap Start -> Settings -> Memory -> Running Programs. If you see "Weight By Date" in the list, tap on it and then tap "Stop".
- Be sure your device is connected and the connection is active. To do this, check your ActiveSync icon (a green or gray circle) next to your computer's clock. If this icon is gray, then your connection is NOT active. In this case, you should reconnect your device and synchronize now before continuing.
- Download and install the latest version of ActiveSync from Microsoft's website using the links below.
Pocket PC 2002 or Pocket PC 2003 devices only:
Click here to download ActiveSync 3.8 from Microsoft
Windows Mobile 5 devices only:
Click here to download ActiveSync 4.x from Microsoft
- Make sure there is enough memory on your handheld.
You will need to have approximately 5 MB of storage memory and 5 MB of program memory available on your device. Use the "Memory" option under "Settings" on your handheld to verify that you have enough room for the program.
You can also install Weight-By-Date Mobile on an external memory card, but it is not recommended. We have found that synchronization is slower and the performance of the program in general is slower when installed on a card.
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POCKET PC: Instead of starting, the program gives me errors that say it cannot be "loaded or launched".
This may occur when you have Weight-By-Date Pro installed on a storage card rather than main memory. The error message says: "This file does not appear to have been created by NS Basic/CE and cannot be launched". It doesn't happen all of the time, and when it does, it's because your Pocket PC cannot access the memory card quickly enough to fully load the program.
Currently, the only way to resolve this problem is to try removing and reinserting the memory card. If that doesn't work, try doing a "soft reset" on your device.
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POCKET PC: I get a Zone Alarm message when I install the program from my PC, saying it's trying to access the internet.
The program is not really trying to access the internet. It's trying to talk to your Pocket PC on the "network" that is created when you plug your handheld into the cradle or USB cable. You need to allow this, or the PC and handheld versions of Weight-By-Date won't be able to communicate.
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