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“I'm now at 153 pounds and still losing! Thank you! Thank you! Thank you!”
- Maggie in Albuquerque, NM
“I have now lost 81 lbs and still going strong thanks to the program's thorough analyzing of food.” - Dan in Apple Valley, Minnesota
“Weight-By-Date keeps me on track, focused and excited to see the weight coming off.” - Doreen in Rowland Heights, CA
“Thank you for the best piece of weight management software on the market.”
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- Rick in Acworth, GA
“Your program gives me either elation when I record a daily loss or determination when my weight goes up.” - Larry in Rockledge, FL
“Thank you very much for Weight-By-Date. I use it every day and have lost 18 pounds.” - Gloria in Modesto, CA
“I've been looking for a long time for a program like this. I've already lost 11 lbs!” - Isabel in Carson City, NV
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Weight-By-Date Solution Center
 Solution Center Home Top 10 Q&A

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Synchronization Problems



  • The three most common causes of synchronization problems.

    1. Installing Weight-By-Date Mobile before Weight-By-Date Pro.

      Symptoms: No synchronization and no Mobile menu at the top of Weight-By-Date Pro on the PC.

      Details:       The Mobile version of Weight-By-Date can be installed as a standalone product or integrated with the Pro version on the PC. When you install Mobile, it looks for Weight-By-Date Pro on your PC. If found, then integration and synchronization will be set up. You'll also get a screen with synchronization options near the end of the install process. If the Pro version is not found on your PC, then the program installs as a standalone product without synchronization.

      Solution: Reinstall Weight-By-Date Mobile once you have Weight-By-Date Pro installed and have set up your initial profile. Click here if you need to download Weight-By-Date Mobile again.

    2. Installing Weight-By-Date Mobile while Weight-By-Date Pro is open on your PC.

      Symptoms: No synchronization and no Mobile menu at the top of Weight-By-Date Pro on the PC.

      Details:       Weight-By-Date Mobile needs to make changes to your Weight-By-Date Pro data in order to set up synchronization. If the Pro version is open on your PC during the installation of Mobile, then these changes cannot be made.

      Solution: Reinstall Weight-By-Date Mobile with Weight-By-Date Pro closed. Click here if you need to download Weight-By-Date Mobile again.

    3. Personal Firewall software is not letting Weight-By-Date Pro on the PC talk to your device. This problem is primarily limited to Pocket PC (a.k.a. Windows Mobile) devices. Palm OS devices will probably not have this problem, since all synchronization is done through HotSync.

      Symptoms: No synchronization with Weight-By-Date Pro on the PC.

      Details:       If your PC has a Firewall installed, such as Norton Internet Security, McAfee, Zone Alarm, or the Windows Firewall, then it might be preventing Weight-By-Date Pro from talking to the device.

      Solution:It's important that you configure your Firewall to allow the following programs access to the network:

      - wppcinst.exe (might also be seen as "WBD Mobile Sync Utility")
      - wppccfg.exe ("WBD Mobile Sync Utility")
      - wppcsync.exe ("WBD Mobile Sync Utility")
      - wppcconn.exe ("WBD Mobile Connect Mgr" or "WBD_DeviceDetect")
      - wppcdisc.exe ("WBD Mobile Connect Mgr" or "WBD_DeviceDetect")

      Note: Weight-By-Date is actually not trying to access the network (if you have one). Your firewall software may consider the USB cable a "network" connection, which is how the PC is probably communicating with your device.



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  • PALM OS: How do I Synchronize with WBD Pro on the PC?

    All synchronization takes place within the HotSync process that you are already familiar with. That's all there is to it.

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  • POCKET PC: How do I Synchronize with WBD Pro on the PC?

    In most cases, synchronization is done for you automatically when you connect your device and when you close Weight-By-Date Pro on the PC.

    1. Plug in your handheld and synchronize with ActiveSync (this is usually done automatically).

    2. Wait until the sync process is complete, and then start Weight-By-Date Pro on your PC to see your new data.

    3. When you close Weight-By-Date Pro any new and changed data will be sent to the handheld.

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  • Why isn't my data from the free trial synchronizing with the PC?

    If you are using the Trial version of Weight-By-Date Mobile, it will not synchronize with Weight-By-Date Pro. Only the full, unlimited versions of the software will synchronize together.

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  • POCKET PC: How do I update to the most recent version of ActiveSync?

    We highly recommend that you download and install the latest version of ActiveSync, before installing and using Weight-By-Date Mobile.

    Pocket PC 2002 or Pocket PC 2003 devices only:
    Click here to download ActiveSync 3.8 from Microsoft

    Windows Mobile 5 devices only:
    Click here to download ActiveSync 4.x from Microsoft

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  • How can I change the Synchronization Settings?

    If you start Weight-By-Date Pro on your PC, you will notice a new "Mobile" menu option at the top of the screen. Simply choose "Configure" from this menu to change any of the synchronization settings.


    Palm Synchronization Settings shown (Pocket PC has similar options)


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  • My device is low on memory. How can I reduce the number of Pre-Loaded foods on my device?

    Deleting foods in bulk can only be done if you have Weight-By-Date Pro on your PC. If so, then you can reduce the number of foods on your device by selecting only certain food groups. Here's how to do it:

    1. Open Weight-By-Date Pro on your PC and select "Configure" from the "Mobile" menu option at the top of the screen.

    2. On the configuration screen that appears, click the "Select Foods" button.

    3. Now a window will appear with each food group listed. Simply uncheck the food groups that you would like to exclude from your handheld by clicking on them.


    As you deselect food groups, the list of foods at the bottom of the window will be reduced. Below the list you will see how much space is required for the selected foods. Use this to determine if your handheld has enough memory for the foods.

    4. Click OK to close the food selection window.

    5. Click the "Reinstall Foods" button. If you have a Pocket PC device, the foods will now be transferred to your device.

    6. Click OK again to close the configuration screen.

    7. If you have a Palm OS device, you will need to do a HotSync to install the new, reduced foods databases.

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  • POCKET PC: My device is connected and the connection is active, yet Weight-By-Date is telling me it cannot connect to my device.

    Does your PC have a Firewall installed, such as Norton, (Symantec), McAfee, Zone Alarm, or the Windows Firewall? If so, it might be preventing Weight-By-Date Pro from talking to the device. It's important that you configure your Firewall to allow the following programs access to the network:

    - wppcinst.exe (might also be seen as "WBD Mobile Sync Utility")
    - wppccfg.exe ("WBD Mobile Sync Utility")
    - wppcsync.exe ("WBD Mobile Sync Utility")
    - wppcconn.exe ("WBD Mobile Connect Mgr" or "WBD_DeviceDetect")
    - wppcdisc.exe ("WBD Mobile Connect Mgr" or "WBD_DeviceDetect")



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  • PALM OS: How do I update my PC to the latest version of Palm Desktop® (which also updates the HotSync utility)?

    Palm Desktop is the software that comes with your handheld, and contains all of your addresses, schedules, memos, etc. It also contains the HotSync application, which controls the HotSync process on your computer. Weight-By-Date Mobile requires the latest version of HotSync, which comes with Palm Desktop 4.1 or greater.

    Upgrading to the latest version of Palm Desktop is usually a free download from the manufacturer of your handheld. You'll need to refer to the user's guide that came with your device for the web site where you can download this update.

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