 Most
Common Problems/Questions
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Features and Benefits (11 Topics)
Most common questions on the software's features.
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Installation and Requirements (11 Topics)
Get answers for installing the program to your device and PDA system requirements.
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Synchronization Problems (8 Topics)
Common solutions to synchronization problems and synchronization settings.
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Foods, Meals, and Nutrients (8 Topics)
Frequently asked questions about the food diary and foods database.
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Exercises and Other Journals (11 Topics)
Common questions about the fitness tracking and weight loss features.
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Other Questions (5 Topics)
Get answers to other questions about Weight-By-Date Mobile
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Installing
Weight-By-Date Mobile
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Before installing Weight-By-Date
Mobile, please be sure that:
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Your handheld meets the system requirements. Click
here for details.
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If you also ordered Weight-By-Date Pro, be sure that you have first installed it on your PC and that you have
run Weight-By-Date Pro at least once to get
it configured properly.
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If you are re-installing Weight-By-Date Mobile,
be sure that it is not running on your handheld.
Installation Instructions: -
Plug your handheld into your PC and turn it on.
Perform a HotSync and wait for it
to finish before continuing
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Double-click on the "wbdpalm_install.exe" file
that you downloaded and the installation
will begin. If you are installing from the
CD-ROM instead, then insert the CD and click "Install
Weight-By-Date Mobile" on the Welcome screen.
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Step through the installation to install the files
on both your PC and handheld.
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When the “Select HotSync Users” window
appears, click on the checkbox next to each user
that should have Weight-By-Date Pro installed on
their Palm Powered PDA. Click the OK button
to continue.
Note: Be sure to check the box next to the HotSync
user, or the program will not be installed onto your
handheld when you do a HotSync.
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When the Configure Weight-By-Date Pro Conduit
window opens, make your selections from the options
available and click OK. Before closing
the Configuration window, you need to have at least
one HotSync user mapped to a Weight-By-Date Pro profile
in the User Mappings section.
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When the “Installation Complete” window
appears, click the “Finish” button to
exit the installation. The installation for now is
complete, as far as your PC is concerned.
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Plug your handheld into its cradle or connect
it to your PC and perform a HotSync. The HotSync
will take anywhere from 3-5 minutes to complete,
as it installs the food database and other supporting
files needed to run the application on your handheld.
This is a one-time process, so please let the process
complete normally.
To start Weight-By-Date Mobile, tap "WBD Mobile" near the bottom of the programs displayed. If you don't see it, the program might be in the "Unfiled" category, where new programs go and they haven't been categorized. If this is the case, then tap the category list in the top-right corner of the screen and select either "All" or "Unfiled".
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Upgrading
Your PC to Palm Desktop® 4.1
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Note: This is not neccessary for most modern Palm devices. But if your handheld is more than two years old, then you should make sure you have Palm Desktop 4.1 using the instructions below.
Palm Desktop is the software
that comes with your handheld, and contains all of your
addresses, schedules, memos, etc. It also contains the
HotSync application, which controls the HotSync process
on your computer. Weight-By-Date Mobile requires the
latest version of HotSync, which comes with Palm Desktop
4.1 or greater.
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Find the HotSync icon on your taskbar next to your
clock.
The HotSync icon looks like this: 
If you have Windows XP and don't see the HotSync icon, then it may be hidden.
Try clicking the  button
on your taskbar to temporarily show all hidden icons.
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Right-click on the HotSync icon and choose "About..." from
the menu that pops up.
If it says "HotSync Manager 4.1" or higher,
then you already have Palm Desktop 4.1 on your computer,
and there is no need to upgrade. If it says any
version less than 4.1, then you will need to download
an upgrade.
Upgrading to the latest version of Palm Desktop is
usually a free download from the manufacturer of your
handheld. If your manufacturer does not offer this download, you can download the software
from the Palm web site as a last resort only. Click
here to go to Palm's web site.
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Sending
Fewer Foods To Your Handheld
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If you don't have enough space
on your handheld for all of the foods in Weight-By-Date
Pro, then you can reduce the number of foods by selecting
only certain food groups. To do this:
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Find the HotSync icon on your taskbar next to your
clock.
The HotSync icon looks like this:
If you have Windows XP and don't see the HotSync icon, then it may be hidden.
Try clicking the button
on your taskbar to temporarily show all hidden icons.
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Right-click on the HotSync icon and choose "Custom..." from
the menu that pops up.
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From the window that appears, select "Weight-By-Date
Pro" in the list (click on it) and click the "Change..." button.
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The "Configure Weight-By-Date Pro Conduit" window
will appear. Click the "Select Foods" button.
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The "Pre-Loaded Foods" window will appear.
Simply uncheck the food groups that you would like
to exclude from your handheld by clicking on them.
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As you deselect food groups, the list of foods at
the bottom of the window will be reduced. Below the
list you will see an indication of the space required
for your handheld. Use this to determine if your
handheld has enough memory for the foods.
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Click OK to close the "Pre-Loaded Foods" window.
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Click OK to close the Conduit Configuration window.
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Click the "Done" button to close the "Custom" window.
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Perform a HotSync to load your new food selections
to your handheld. the HotSync may take a few minutes
to complete. This is normal.
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Contacting
Us for Additional Support
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If the sections above do not address your
problem, please click here to contact us.
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