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The advanced food diary simplifies your diet
The advanced food diary simplifies your diet
 

 
Weight-By-Date Mobile: Pocket PC Support

Before contacting us with your support issue, please refer to the sections below and perhaps that will solve your problem.

Complete List of Topics Found Here:
 
Most Common Problems/Questions
Installing Weight-By-Date Mobile (if you also have WBD Pro on your PC)
Installing Weight-By-Date Mobile (standalone)
How to Synchronize with Weight-By-Date Pro on Your PC

If You're Having Installation Problems
Updating to the Latest Version of ActiveSync
Changing the Synchronization Settings
How to Contact us for Additional Support
 

Now Available: Getting Started Guide
The Weight-By-Date Mobile Getting Started Guide shows you how to use Weight-By-Date Mobile on your device.

Click here to download the Getting Started Guide

 
 
Weight-By-Date Mobile can be integrated with Weight-By-Date Pro on your PC or can be installed as a standalone program on your handheld.  The following symbols denote whether the issue applies for Integrated installations or Standalone installations:
 
= Integrated (WBD Pro is on your PC)           = Standalone (WBD Pro is NOT on your PC)

 

Most Common Problems/Questions from Our Solution Center

Features and Benefits (11 Topics)
Most common questions on the software's features.

  Installation and Requirements (11 Topics)
Get answers for installing the program to your device and PDA system requirements.


Synchronization Problems (8 Topics)
Common solutions to synchronization problems and synchronization settings.


  Foods, Meals, and Nutrients (8 Topics)
Frequently asked questions about the food diary and foods database.


Exercises and Other Journals (11 Topics)
Common questions about the fitness tracking and weight loss features.

  Other Questions (4 Topics)
Get answers to other questions about Weight-By-Date Mobile

 
 

Installing Weight-By-Date Mobile (Integrated) 

Before installing Weight-By-Date Mobile, please be sure that:

  • Your handheld meets the system requirements.  Click here for details.

  • You have installed Weight-By-Date Pro on your PC and you have run Weight-By-Date Pro at least once to get it configured properly.  Be sure you have gone through the steps to create your profile (goal weight, selected nutrients, etc.)

  • If you are re-installing Weight-By-Date Mobile, be sure that it is not running on your handheld.  To be sure that it is not running: tap "Start", tap "Settings", tap "Memory", and then tap the "Running Programs" tab. If you see "WBD Pro" in the list, tap on it and then tap "Stop".

Installation Instructions:

  1. Plug your handheld into your PC and turn it on. If ActiveSync begins to synchronize your handheld, then wait for it to finish before continuing

  2. Double-click on the "wbdppc_install.exe" file that you downloaded and the installation will begin.  If you are installing from the CD-ROM instead, then insert the CD and click "Install Weight-By-Date Mobile" on the Welcome screen.

  3. Step through the installation to install the files on both your PC and handheld.

  4. When the "Weight-By-Date Pro: Pocket PC Sync Settings" window appears, make sure you choose the correct Weight-By-Date profile from the last section. It may already be chosen for you. Click OK to close this window and continue the installation.

  5. The data files will now be installed on your handheld. This may take a couple of minutes, depending your connection and whether or not you installed the program on a memory card.

  6. Click "Finish" on the last step of the installation and you are done.

You can start Weight-By-Date Pro on your handheld by tapping the Start button, tapping "Programs", and then by tapping the "WBD Pro" icon.
 
 

Installing Weight-By-Date Mobile (Standalone)

Before installing Weight-By-Date Mobile, please be sure that:

  • Your handheld meets the system requirements.  Click here for details.

  • If you are re-installing Weight-By-Date Mobile, be sure that it is not running on your handheld.  To be sure that it is not running: tap "Start", tap "Settings", tap "Memory", and then tap the "Running Programs" tab. If you see "WBD Pro" in the list, tap on it and then tap "Stop".

Installation Instructions:

  1. Plug your handheld into your PC and turn it on. If ActiveSync begins to synchronize your handheld, then wait for it to finish before continuing

  2. Double-click on the "wbdppc_install.exe" file that you downloaded and the installation will begin.  If you are installing from the CD-ROM instead, then insert the CD and click "Install Weight-By-Date Mobile" on the Welcome screen.

  3. Step through the installation to install the files on your handheld.

You can start Weight-By-Date Pro on your handheld by tapping the Start button, tapping "Programs", and then by tapping the "WBD Pro" icon.
 
 

How to Synchronize with WBD Pro on your PC 

Synchronizing your data with Weight-By-Date Pro is very simple.  In most cases, the work is done for you automatically when you connect your device and when you close Weight-By-Date Pro on the PC.

  1. Plug in your handheld and synchronize with ActiveSync (this is usually done automatically).

  2. Wait until the sync process is complete, and then start Weight-By-Date Pro on your PC, and you should see your new data.

  3. Close Weight-By-Date Pro.  Any new and changed data will be ready to send to the handheld.

 

If You're Having Installation Problems 

If you're having problems installing the software on either your handheld or your PC, try one or more of the suggestions below and then run the installation again.

Perform a Soft Reset on Your Handheld and Reinstall. 
If you are getting error messages during the installation process on your handheld, then try resetting (soft reset) your handheld. A "soft reset" effectively reboots your handheld, just as you would your computer. Please refer to your handheld's owner's manual to learn how to do a "soft reset".

Please note a "soft reset" is different from a "hard reset", where you basically wipe all memory from your handheld and start fresh.

Be Sure Weight-By-Date Pro is not Running on Your Handheld. 
This really only applies if you are reinstalling the program. Even though it may not be on your screen, Weight-By-Date Pro could still be running in memory. To see if it is already running: tap Start -> Settings -> Memory -> Running Programs. If you see "WBD Pro" in the list, tap on it and then tap "Stop".

Be Sure Your Device is connected and the Connection is Active. 
To do this, check your ActiveSync icon (a green or gray circle) next to your computer's clock. If this icon is gray, then your connection is NOT active. In this case, you should reconnect your device and synchronize now before continuing.

Download and Install the Latest Version of ActiveSync 
This is highly recommended.  See the section immediately below for more information.

Make Sure There is Enough Memory on Your Handheld. 
You will need to have approximately 5 MB of storage memory and 5 MB of program memory available on your device. Use the "Memory" option under "Settings" on your handheld to verify that you have enough room for the program.

You can also install Weight-By-Date Mobile on an external memory card, but it is not recommended.   We have found that synchronization is slower and the performance of the program in general is slower when installed on a card. 
 
 

Updating to the Latest Version of ActiveSync 

We highly recommend that you download and install the latest version of ActiveSync, before installing and using Weight-By-Date Mobile.

Pocket PC 2002 or Pocket PC 2003 devices only: Click here to download ActiveSync 3.8 from Microsoft

Windows Mobile 5 devices only: Click here to download ActiveSync 4.5 from Microsoft
 
 

Changing the Synchronization Settings 

If you start Weight-By-Date Pro on your PC, you will notice a new "Mobile" menu option at the top of the screen.  Simply choose "Configure" from this menu to change any of the synchronization settings.
 
 

Contacting Us for Additional Support

If the sections above do not address your problem, please click here to contact us.
 

 

 

 

PDA Requirements
Weight-By-Date Mobile runs great on most Palm and Pocket PC devices.
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