 Most
Common Problems/Questions from Our Solution Center
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Features and Benefits (11 Topics)
Most common questions on the software's features.
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Installation and Requirements (11 Topics)
Get answers for installing the program to your device and PDA system requirements.
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Synchronization Problems (8 Topics)
Common solutions to synchronization problems and synchronization settings.
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Foods, Meals, and Nutrients (8 Topics)
Frequently asked questions about the food diary and foods database.
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Exercises and Other Journals (11 Topics)
Common questions about the fitness tracking and weight loss features.
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Other Questions (4 Topics)
Get answers to other questions about Weight-By-Date Mobile
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Installing
Weight-By-Date Mobile (Integrated) 
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Before installing Weight-By-Date
Mobile, please be sure that:
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Your handheld meets the system requirements. Click
here for details.
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You have installed Weight-By-Date
Pro on your PC and you have
run Weight-By-Date Pro at least once to get
it configured properly. Be sure you have gone through the steps to create your profile (goal weight, selected nutrients, etc.)
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If you are re-installing Weight-By-Date Mobile,
be sure that it is not running on your handheld. To
be sure that it is not running: tap "Start",
tap "Settings",
tap "Memory", and then tap the "Running
Programs" tab. If you see "WBD Pro" in
the list, tap on it and then tap "Stop".
Installation Instructions: Plug your handheld into your PC and turn it on.
If ActiveSync begins to synchronize your handheld,
then wait for it to finish before continuing
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Double-click on the "wbdppc_install.exe" file
that you downloaded and the installation
will begin. If you are installing from the
CD-ROM instead, then insert the CD and click "Install
Weight-By-Date Mobile" on the Welcome screen.
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Step through the installation to install the files
on both your PC and handheld.
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When the "Weight-By-Date Pro: Pocket PC
Sync Settings" window appears, make sure you
choose the correct Weight-By-Date profile from the
last section. It may already be chosen for you. Click
OK to close this window and continue the installation.
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The data files will now be installed on your
handheld. This may take a couple of minutes, depending
your connection and whether or not you installed
the program on a memory card.
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Click "Finish" on the last step of the
installation and you are done.
You can start Weight-By-Date Pro on your handheld by tapping the Start button, tapping "Programs", and then by tapping the "WBD Pro" icon.
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Installing
Weight-By-Date Mobile (Standalone) 
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Before installing Weight-By-Date
Mobile, please be sure that:
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Your handheld meets the system requirements. Click
here for details.
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If you are re-installing Weight-By-Date Mobile,
be sure that it is not running on your handheld. To
be sure that it is not running: tap "Start",
tap "Settings", tap "Memory",
and then tap the "Running Programs" tab.
If you see "WBD Pro" in the list, tap
on it and then tap "Stop".
Installation Instructions:
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Plug your handheld into your PC and turn it on.
If ActiveSync begins to synchronize your handheld,
then wait for it to finish before continuing
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Double-click on the "wbdppc_install.exe" file
that you downloaded and the installation will begin. If
you are installing from the CD-ROM instead, then
insert the CD and click "Install Weight-By-Date
Mobile" on the Welcome screen.
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Step through the installation to install the files
on your handheld.
You can start Weight-By-Date Pro on
your handheld by tapping the Start button, tapping "Programs",
and then by tapping the "WBD Pro" icon.
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How
to Synchronize with WBD Pro on your PC
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Synchronizing your data with
Weight-By-Date Pro is very simple. In
most cases, the work is done for you automatically
when you connect your device and when you close
Weight-By-Date Pro on the PC.
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Plug in your handheld and
synchronize with ActiveSync (this is usually done
automatically).
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Wait until the sync process is complete, and then
start Weight-By-Date Pro on your PC, and you should
see
your new data.
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Close Weight-By-Date Pro. Any new and changed
data will be ready to send to the handheld.
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If
You're Having Installation Problems
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If you're having problems
installing the software on either your handheld or your
PC, try one or more of the suggestions below and then
run the installation again.
 Perform
a Soft Reset on Your Handheld and Reinstall.
If you are getting error messages during the installation process on your handheld,
then try resetting (soft reset) your handheld. A "soft reset" effectively
reboots your handheld, just as you would your computer. Please refer to your
handheld's owner's manual to learn how to do a "soft reset".
Please note a "soft reset" is different from a "hard reset",
where you basically wipe all memory from your handheld and start fresh.
Be
Sure Weight-By-Date Pro is not Running on Your Handheld.
This really only applies if you are reinstalling
the program. Even though it may not be on your screen,
Weight-By-Date Pro could still be running in memory.
To see if it is already running: tap Start -> Settings
-> Memory -> Running Programs. If you see "WBD
Pro" in the list, tap on it and then tap "Stop".
Be Sure Your Device is connected and the Connection
is Active.
To do this, check your ActiveSync icon (a
green or gray circle) next to your computer's clock.
If this icon is gray, then your connection is NOT active.
In this case, you should reconnect your device and
synchronize now before continuing.
Download and Install the Latest Version of
ActiveSync
This is highly recommended. See the section
immediately below for more information.
Make
Sure There is Enough Memory on Your Handheld.
You
will need to have approximately
5 MB of storage memory and 5 MB of program memory available
on your device. Use the "Memory" option
under "Settings" on
your handheld to verify that you have enough room for
the program.
You can also install Weight-By-Date Mobile
on an external memory card, but it is not recommended.
We have found that synchronization is slower
and the performance of the program in general is slower when
installed on a card.
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Updating
to the Latest Version of ActiveSync
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We highly recommend that you
download and install the latest version of ActiveSync,
before
installing and using Weight-By-Date
Mobile.
Pocket PC 2002 or Pocket PC 2003 devices only: Click
here to download ActiveSync 3.8 from
Microsoft
Windows Mobile 5 devices only: Click
here to download ActiveSync 4.5 from Microsoft
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Changing
the Synchronization Settings
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If you start Weight-By-Date
Pro on your PC, you will notice a new "Mobile" menu option
at the top of the screen. Simply choose "Configure" from
this menu to change any of the synchronization settings.
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Contacting
Us for Additional Support
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If the sections above do not address your
problem, please click here to contact us.
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