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Most Common Support Questions

• I've already purchased Weight-By-Date and need to download it again.
• I get a "Customer Information Not Found" error when I try to download.
• Is Weight-By-Date compatible with Windows Vista?
• I'm getting Error: 429 "ActiveX component can't create object".
• Will Weight-By-Date Mobile run on my PDA or Phone?
• Why isn't my Weight-By-Date Mobile Trial synchronizing with the PC?

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How to Install Weight-By-Date Pro

Before installing the program, please be sure to close any other programs that you might have running. Be especially sure that any previous versions of Weight-By-Date Pro are closed as well.

1. Double-click on the "wbd_pro.exe" file that you downloaded and the installation will begin.  If you are installing from the CD-ROM instead, then insert the CD and click "Install Weight-By-Date Pro" on the Welcome screen.

2. The setup utility will give you step-by-step instructions for completing the installation. Click the Next button to advance through the utility until the setup is complete.

3. On the very last step of the setup utility, you will be able to create a shortcut for Weight-By-Date Pro on your desktop. You may also be asked to restart your computer, which you should do at this time, if asked.

The installation for Weight-By-Date Pro is now complete.  If you installed from the CD-ROM, then you will only need it again if you wish to re-install Weight-By-Date Pro in the future.